Poole's Premier Pet Care Service
01202 072034
07944 434311


Frequently Asked Questions


Why would I need Poole's Premier Pets while I am away?

PETS - Recent research by The Animal Humane Society shows that domestic pets prefer to stay in their own home, surrounded by familiar sight, smells and sounds. Remaining at home eliminates the trauma of being uprooted and transported, it also minimises exposure to illnesses from other animals. It is by far the best place for your pets to be while you are away.
As for your house - services requested by you will be carried out in your absence, giving you peace of mind that your house is being maintained and is secure while you are away.

Do you have Insurance?

Poole's Premier Pets is covered by Public Liability Insurance. But we do advise all of our clients to have their own household and pet insurance

Do you pass on my information to anyone else?

No. All information that you give to us is held in the strictest of confidence in accordance with the data protection act. Every step has been taken to ensure that your details, property and pets remain safe.

Do I have to provide food for my pets?

Yes. In our experience it is best for the owners to supply the pet food, as they know exactly what their pets like best. If any of your pets do have special diets please can you let us know before you go away. Likewise with allergies or health conditions

What if my return is delayed?

No problem. All we ask is that if you are away and your return is delayed that you let us know as soon as possible so that we can make arrangements if you would like to extend the care of your pets and property.

What if my pet becomes ill while he is in your care?

If a pet requires medical attention while in our care we shall take him to the vet that he is registered with. If any expenses occur then Poole's Premier Pets shall cover these and request to be reimbursed on presentation of the receipt on your return.

So what happens next?

If you are interested in any services that we offer then contact us. We will ask you just a few important questions about the service you require, then following this we will arrange your service to commence on your request.

Why should you choose Poole's Premier Pets?

Poole's Premier Pets are based locally and offer a professional and friendly service to give you peace of mind while you are away. We also tailor all of our services to satisfy each clients needs. So if you have any specific requirements please call us to discuss them.